Complaints Policy

Complaints Policy

There are two kinds of complaint and they go to different places. The distinction is the whole point of this page.

Complaints About Us

That means this website, the information on it, how your enquiry was handled, or how your data was used.

Email us with the details. We will acknowledge within three working days and respond fully within fifteen. If your complaint concerns your personal data and you are not satisfied with our response, you can escalate it to the Information Commissioner's Office.

Complaints About a Company We Introduced You To

We are not a party to that contract and we cannot adjudicate it. Pretending otherwise would be dishonest and would not help you.

What we will do: pass your complaint on, and stop sending enquiries to a company that generates them.

What you should do: raise it with the company directly and in writing first, then use whatever redress route your contract with them provides. If they belong to a trade body or a warranty scheme, that scheme is usually the next step.